
VieBridge developed e-CAP expressly for funding sources or agencies providing case management services for home and community based services. This comprehensive IT solution provides a complete "end-to-end" workflow management platform to organize and track all essential case management tasks while providing oversight agencies/funders the ability to closely monitor and evaluate the effectiveness of such programs.
The workflow management capacities of e-CAP make it possible to know the status of each beneficiary in the case management process in real time. Each essential case management task is "computer-assisted"; for example:
Assessment scheduling and assignments are managed by e-CAP
Assessments include validation and completion tracking functionality
Assessments are evaluated by e-CAP for beneficiary service needs as well as determination of the beneficiary's acuity level
Service needs, triggered from the assessment data, automatically populate the corresponding beneficiary plan of care
Care/service plans result in e-CAP-generated budget calculations based on built in fee schedules for all services
Service planning validations enforce service and case cap limits
Beneficiary monitoring tasks are automatically scheduled and tracked for completion
All quality assurance reporting and remediation tasks are actioned and tracked using e-CAP functionality
The e-CAP system relies on standardized tools and templates to ensure consistency and enhance data analysis. e-CAP tools and templates can be easily customized to meet individual sponsor requirements. You will find standardized referral/screening tools, a comprehensive, modularized assessment template, standardized service planning templates, beneficiary notices, service provider notices, multiple beneficiary monitoring tools (monthly contacts, visit forms, team meeting forms and case notes). Various quality assurance tools are standardized as well. All of these tools are integrated, include built in validations, and support a beneficiary electronic record.
The e-CAP system also includes a full suite of program management tools and processes such as:
Enrollment request processing
Computer based evaluations of program eligibility related to medical necessity and level of care thresholds
Auto-generation of prior approval records that can be electronically transmitted to claims processing systems
Analytic tools and reporting in support of operations management, program oversight, utilization management and quality assurance
Like other VieBridge solutions, e-CAP is a cloud application that is hosted and managed by VieBridge. There is no software to install or maintain on the computers/tablets of end-users. The e-CAP system is HIPAA compliant and includes a robust security design as well as complete backup and disaster recovery capabilities. The e-CAP system is accompanied by various on-line instructional materials and videos to help new users become familiar will all aspects of the e-CAP functionality.